Booking & Scheduling

Q: How do I book a ride with Luxe Car Service?
A: You can book online 24/7 at bookluxenow.com or by calling us at (617) 855-8773. We recommend booking at least 24 hours in advance for airport transfers.

Q: Can I make a last-minute reservation?
A: Yes! While availability isn’t guaranteed, we do accept last-minute bookings whenever possible — especially for Logan Airport pickups.

Airport Pickups

Q: Where do I meet my driver at Logan Airport?
A: Your chauffeur will contact you upon arrival and meet you at the designated limo area. Terminal-specific pickup details are sent via text upon booking confirmation.

Q: What if my flight is delayed?
A: No problem. We track your flight in real-time and adjust pickup accordingly at no extra charge. You can also text us to give us a heads up (617)855-8773

Family Travel & Car Seats

Q: Do you provide car seats or booster seats?
A: Yes — we offer infant, toddler, and booster seats at no extra charge. Just request when booking or shoot us a text (617)855-8773

Q: Can I bring my own car seat?
A: Absolutely. Let us know in advance so we can ensure your SUV is properly configured.

Pricing & Payments

Q: Is your pricing flat rate or metered?
A: All our airport transfers are flat-rate — no hidden fees or surge pricing.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards via our secure online booking system.

Q: What’s your cancellation policy?
A: You may cancel up to 12 hours before pickup for a full refund. Same-day cancellations may incur a partial charge.

Service Areas & Availability

Q: Do you operate 24/7?
A: Yes. Luxe Car Service runs 24 hours a day, 7 days a week — including holidays.

Q: What areas do you serve?
A: We serve all of Massachusetts and Southern New Hampshire, with flat-rate service to/from Logan and MHT Airports.